Customer service is provided for all Phantom products and purchases made at Phantom Fireworks showrooms. Please call the customer service desk Monday through Friday from 9:00 a.m. to 5:00 p.m. EST/EDT. If no one is there to service the call, please leave your name, number and the date and time of your call and a customer service representative will get back to you as soon as possible. When you talk to your customer service representative, please ask for his or her name to expedite follow-up relative to your issue.

We are customer oriented and customer friendly people at Phantom, and we take pride in the relations we maintain with our customers. Our customers are all fireworks enthusiasts as we are, and we will work with you to enhance your fireworks experience.

  • Telephone Phantom Fireworks
    Monday through Friday, 9:00 AM - 5:00 PM
    1-800-777-1699
    1-330-746-1064
    305-451-1198 (Español)
  • CUSTOMER SERVICE
    If you have questions or comments related to mail orders, customer service, showroom issues, premier and preferred cards or customer orders, please email us at:  
  • GENERAL
    If you have questions or comments related to general fireworks related issues, our newsletter or Phantom Hockey merchandise in the Phantom Mall, please email us at:  
  • FAX
    1-330-746-4410

    STREET ADDRESS:
    2445 Belmont Ave, Youngstown Ohio 44505